||In-Service Workshop Catalog
Miraflor & Associates offers a variety of in-service workshops that
may be conducted at your facility or at an off-site location anywhere
nationwide. In addition to our classic specialty workshops listed
below, we can also customize a workshop tailored specifically for your
organizational needs, either based on one of our regular seminar
topics, or on just about any topic in managed health care or
organizational management of your choice. These workshops are available
for groups of 10 people or more.
For additional information, please give us a call today, or email your request to
Enhancing Leadership Skills
This hands-on course is targeted toward improving the leadership
skills of health care managers in order to achieve and maintain
continued success. Discussion topics include leadership values, roles,
and effectiveness; personal and team goal setting; effective
communication skills; and motivation and team building skills. A
prominent part of this workshop is dedicated to group participation and
role playing to reinforce skills and to identify potential problem
areas for further development.
#A804 4 CEHs
Success Strategies: Strengthening Self for
a Positive Change
With competition for jobs among health care professionals rising, one
must learn to develop and maintain a superior professional image in
order to stay ahead. This image can also impact both new and existing
clients/patients in this time of intense competition among health care
providers. This workshop explores many of the basic tools and
techniques used to project an image of knowledge, vigor, and success to
those around you. Topics to be addressed and improved upon include
basic communication skills, interpersonal relationships, stress and
fitness management, and professional image development.
#B808 8 CEHs
Entrepreneurship: Starting Your Own
This workshop is designed for nurses who are interested in enhancing
their career opportunities. Covered is a discussion of entrepreneurship
and on being an entrepreneur, specifically as it applies to business
opportunities in nursing. Also included are the steps in starting a
business, the risks involved, and the necessary strategies for success.
#C803 3 CEHs
Legal Aspects of Health Care
This workshop is designed to increase your awareness of high risk
factors of legal exposure and the primary sources of lawsuits as they
relate to nursing judgment, safety, medications, documentation, and
many other issues. A variety of areas in health care are discussed, and
selected court cases are presented. By examining the various types of
negligence, you will learn the key elements of "defensive nursing" and
risk management to successfully minimize your exposure to negligence
and malpractice litigation.
#D806 6 CEHs
Coping With Difficult People
As a member of the health care industry, nurses and other health care
providers are in constant contact with a variety of people: patients,
patient's families, co-workers, doctors, auditors, vendors, and the
like. Not all of these contacts are enjoyable. This workshop is
designed to enlighten you about the most common behavior patterns that
seem to be most disruptive and frustrating when dealing with other
people in everyday situations. Through a high degree of class
participation, the seven characteristic types of difficult people are
discussed and the six fundamental steps in the coping process are
revealed, allowing you to effectively deal with and manage the
difficult people in your life.
#E806 6 CEHs
Medical Coding & Billing
This workshop provides an introduction to the basic principles of
medical billing and coding as it is used in hospitals, medical clinics,
and insurance companies. It includes a detailed discussion of the main
reference sources and how to use the effectively. Typical billing
situations, as well as unusual and difficult cases, will be covered.
Hands-on experience with using ICD-9 and CPT coding is provided.
#F806 6 CEHs
Sexual Harassment and the Evolution of
One of the most litigated areas of discrimination in today's modern
business environment is sexual harassment. This is in spite of
companies implementing harrassment policies, and all the peripheral
information regarding behavior which should be avoided in the
workplace. The information provided in this seminar is structured to
develop an awareness of what discrimination, specifically Sexual
Harrassment is, under Title VII of the Civil Rights Act of 1964 as
amended. The program examines the types of behavior considered
offensive, organization's complaint procedure, sexual harassment
complaints, policy awareness, analysis of the investigation procedure,
documentation, and follow-up. The course also explores various court
decisions which have had a major impact on company behavior standards
in the last two years.
#G804 4.5 CEHs
Performance Improvement Fundamentals
Performance Improvement is a standard in the healthcare delivery
industry. But it isn't just for hospitals anymore. Because of consumer
demand for quality accreditation, and their role in healthcare
delivery, HMO's, case management companies and other payors and
providers are implementing PI programs. The workshop will help you
understand what Performance Improvement is and how it is used in
various healthcare related settings. You will learn terminology and
concepts that will help you carry out various tasks related to
Performance Improvement. We will discuss the various quality
accreditation organizations, nursing standards of practice that support
improvement activities, and outcomes management, the latest in
Performance Improvement tools.
#H808 8 CEHs
Legal & Ethical Issues: Pitfalls & Prevention
There can be no doubt that Managed Care has brought more public focus
to legal issues in health care than any other changes in the last 20
years. Changes in governmental policy, regulations and legislation
directly affect nurses in all types of healthcare settings. Topics such
as confidentiality, electronic information management and privacy
concerns; Patient Rights and Responsibilities; ERISA and benefit
interpretation; arbitration versus litigation against HMO's are all
current events impacting our daily practice as nurses.
Pitfalls & Prevention will encourage thoughtful
consideration and lively debate about these and other topics brought
into sharp focus by Managed Care. Current events, court cases and other
writings will be used to facilitate discussion of ethical dilemmas and
such topics as right to die, effects of capitation, and distributive
justice. This workshop is a must for anyone working with or for Managed
Care Organizations. This workshop may also be appropriate for nurses who
require classes in ethics as directed by the BRN.
#J808 8 CEHs
Case Management: Concepts, Techniques & Accountability
The field of Medical Case Management is experiencing real growth as a
result of its success. There are increasing opportunities for nurses
and other health professionals. With the advent of Managed Care, the
need for continuity of care has come sharply into focus. The continuity
provided by Case Managers focuses on high quality and
cost-effective care. Patient, Physician, and employer group
satisfaction is a proven benefit of Case Management.
Case Management will provide a working knowledge and
understanding of the concepts that are the foundation of Case
Management. Process, strategies, and settings will be explained.
Techniques used by Case Managers to gain the health, quality, and
savings benefits will be demonstrated through the use of dynamic
discussion and case presentation. You will experience a practicum in CM
process application. This workshop concludes with a look to the future.
#K808 8 CEHs
Worker Compensation Case Management: Return to Work Strategies
Worker compensation carriers, agencies, and employers are requesting
more and more Medical Case Management. Many large HMO's are now
starting to enter the arena and vie for management of those dollars.
This introductory workshop offers an overview of the worker compensation
system, including the major players and their roles, the benefits, and
the effective use of Case Management.
Return to Work Strategies is intended for those new to
the field of Worker Compensation. Basic UM and CM processes will be
discussed in relation to California worker compensation laws and
terminology. Return to work strategies and cost savings will be
reviewed and discussed. In an opportunity to apply newly gained Case
Management knowledge, we will analyze selected case scenarios and
collaboratively develop a plan of care.
#L808 8 CEHs
Discharge Planning Workshop
While discharge planning has always been important, it has become a critical
success factor in today's hospital settings. This workshop is an introduction
to Discharge planning, as well as a skills practicum. Students will learn
what discharge planning entails, including key concepts, processes and
documentation. Other topics will include role and responsibilities, legal
issues and daily task examples. Students will have an opportunity to prepare
and practice implementation of a discharge plan created in collaboration.
#M806 6 CEHs
Utilization Review: Focus on Basics
Focus on Basics, an introductory workshop, will help participants
who are new to managed care and Utilization Review to develop a basic
understanding of this important process. Students will gain knowledge of
the 3 components of Utilization Review, as well as the processes and application
in various settings. Criteria, workflow and legal issues will also be discussed.
Plus practical application opportunities will be provided.
#N806 6 CEHs
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